Ms Glucose (Suzana Pavlovic)
Effective Date: 30 September 2025
Legal Name: Suzana Pavlovic (operating as Ms Glucose)
Business Address: 10 Hartland Road, Etobicoke, Ontario, M9C 4S8, Canada
Email: [email protected]
Phone (SMS/Contact): +1 (647) 492-8808
Website: https://msglucose.com (opt-in page: https://msglucose.com/franchise)
Suzana Pavlovic, operating as Ms Glucose (“we,” “us,” “our”), respects your privacy. This Policy explains how we collect, use, share, and protect information when you visit our website, submit forms (including on /franchise), communicate with us (SMS/text or email), or receive our services.
1) Information We Collect
Contact details: name, email, phone number, city/province, and information you provide in forms or messages.
Service & booking data: requested services, appointment dates/times, notes, and purchase details.
Marketing preferences: your opt-in/opt-out choices for SMS and email.
Usage data & cookies: IP address, device/browser type, pages viewed, and analytics via cookies or similar technologies.
2) How We Use Information
Provide, schedule, and manage services and appointments; send confirmations & reminders.
If you opt in, send wellness tips, product/program updates, and promotional offers from Ms Glucose.
Respond to inquiries and provide customer support.
Improve our website, content, and security; perform analytics.
Comply with legal, regulatory, and tax obligations.
3) SMS/Text Messaging Policy
By entering your phone number and explicitly opting in on our forms (e.g., msglucose.com/franchise), you agree to receive SMS/text messages from Ms Glucose (Suzana Pavlovic) about appointments, wellness updates, and promotions.
Message frequency may vary.
Standard message & data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance or contact +1 (647) 492-8808 / [email protected].
Consent to receive texts is not a condition of purchase.
4) Legal Bases (where applicable)
We process personal data based on your consent, to perform a contract (provide requested services), and for legitimate interests (e.g., improving services and protecting security). Where required, we also process data to comply with legal obligations.
5) Sharing of Information
We do not sell personal information. We may share limited data with:
Service providers (scheduling, CRM, SMS/email platforms, payment processors, analytics) under confidentiality;
Authorities when required by law or to protect rights, safety, and security;
A successor in a business transfer, subject to this Policy.
6) International Transfers
Some service providers may be outside Canada (e.g., in the U.S.). Your information may be processed in those jurisdictions and be subject to their laws. We take reasonable steps to ensure appropriate protections.
7) Data Security & Retention
We use reasonable administrative, technical, and physical safeguards. We retain data only as long as necessary for the purposes above, to meet legal requirements, or until you request deletion (subject to lawful exceptions).
8) Your Choices & Rights
Access/Update/Delete: Email [email protected] to request access, correction, or deletion.
Marketing opt-out: Reply STOP to SMS; use the unsubscribe link in emails or contact us to adjust preferences.
Canadian residents may have additional rights under applicable privacy laws.
9) Cookies & Tracking
We may use cookies and similar technologies for functionality and analytics. You can control cookies in your browser; some features may not work without them.
10) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their information. If a child provides information, contact us to remove it.
11) Third-Party Links
Our site may link to third-party sites/services. Their practices are governed by their policies; we are not responsible for their content or privacy practices.
12) Changes to This Policy
We may update this Policy periodically. Changes will be posted here with a new Effective Date. Material updates will be highlighted where appropriate.
13) Contact Us
Questions about this Policy or your data?
Email [email protected] or call +1 (647) 492-8808.
Don't worry, we can help!